Terms of Service

1. Introduction & Legal Entity

These Terms of Service (“Terms”) constitute a legally binding agreement between you (whether individually or on behalf of an enterprise or entity, “Client,” “you,” or “your”) and Vectra Consults Limited(“Vectra,” “we,” “us,” or “our”), a corporation headquartered in Vancouver, British Columbia, Canada, with operational teams and partner networks across Uganda, Kenya, South Africa, and Nigeria.

By accessing our website (https://vectra-consulting.com), contracting our engineering services, purchasing subscriptions, or using our deployed systems, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy, Cookie Policy, and Refund Policy.

2. Scope of Services

Vectra Consults Limited provides enterprise technology integration and consulting services, including but not limited to:

• AIoT Solutions: Hardware telemetry sensors, firmware integration, and real-time operational analytics dashboards.
• Cloud Infrastructure Engineering: Multi-region architecture design, cloud migrations, DevOps CI/CD, auto-healing systems, and uptime resilience.
• Custom ERP Architectures: Workflow digitisation, inventory tracking, asset management, and third-party ERP integrations (including TOMS ERP).
• Cybersecurity & Systems Auditing: Encryption implementation (AES-256-GCM), token rate-limiting, and compliance monitoring.

Specific deliverables, timelines, milestone schedules, and technical requirements are governed by project Statements of Work (“SOW”) or service order forms executed between Vectra and the Client.

3. Payment Processing & Authorized Gateways

To accommodate both our international and regional clientele, payments for software licenses, digital subscriptions, telemetry hardware, and consulting services are processed securely through certified third-party payment service providers, authorized Merchant of Record partners, and licensed regional payment gateways.

Our authorized payment partners manage encrypted transaction processing, fraud prevention, multi-currency conversion, and applicable sales tax/VAT calculations at checkout in compliance with global standards. For custom enterprise deployments and direct milestone contracts, payments may also be invoiced directly by Vectra Consults Limited via secure commercial bank wire transfer.

4. Client Obligations & Acceptable Use

In utilizing our services and platforms, you agree to:

• Provide accurate, complete business verification information when requesting consultations or account setups.
• Maintain the confidentiality of administrative credentials and access keys issued for your ERP or telemetry portals.
• Ensure all data transmitted to our cloud nodes or databases complies with applicable data privacy laws, including the EU General Data Protection Regulation (GDPR).
• Refrain from reverse engineering, decompiling, or launching security attacks against our infrastructure or any third-party infrastructure connected via our services.

5. Intellectual Property & Data Ownership

Client Data: The Client retains full, unencumbered ownership of all proprietary data, business records, and customer information uploaded to or processed by the custom systems we deploy.

Vectra Technology & Pre-existing IP: Vectra retains all rights, title, and interest in its proprietary software libraries, underlying architectures, reusable telemetry firmware modules, algorithms, and methodologies created prior to or independently of the SOW.

Deliverables License: Upon full payment of all contracted fees, Vectra grants the Client a perpetual, worldwide, non-exclusive license to use, operate, and modify the custom software deliverables created specifically for the Client under the agreed SOW.

6. Fees, Invoicing & Billing

Fees for professional consulting, hardware provisioning, and software licenses are outlined in your invoice or digital checkout summary. Unless otherwise agreed in an SOW:

• Invoices are due within 14 calendar days of issuance.
• Subscription services automatically renew at the end of each billing cycle unless cancelled prior to the renewal date.
• Applicable taxes, VAT, or withholding taxes will be calculated at checkout based on your billing jurisdiction.

7. Refunds, Cancellations & Statutory Rights

All refund and cancellation requests are governed by our comprehensive Refund Policy. For European Union (EU) consumers and qualifying digital transactions, statutory rights under EU Consumer Rights Directive (2011/83/EU) are fully respected as detailed therein.

8. Data Privacy & GDPR Compliance

We process personal data in strict accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR), the UK Data Protection Act, and applicable Canadian privacy legislation (PIPEDA). Please review our Privacy Policy to understand your rights regarding data access, rectification, and our Data Erasure protocols.

9. Warranties & Disclaimers

Vectra warrants that services will be performed in a professional, workmanlike manner adhering to modern engineering standards. Except as expressly stated in an executed SOW, all digital software, website services, and documentation are provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, whether express or implied.

10. Limitation of Liability

To the maximum extent permitted by applicable law, neither party shall be liable for indirect, incidental, consequential, special, or punitive damages (including loss of profits, business interruption, or data corruption). Vectra’s aggregate liability arising out of or related to these Terms shall not exceed the total fees paid by the Client to Vectra in the twelve (12) months preceding the incident giving rise to liability.

11. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms shall first be submitted to good-faith commercial negotiation, followed by mediation in Vancouver, BC, or competent courts of British Columbia.

12. Contact Information

If you have any questions regarding these Terms of Service, please contact us at: